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General

General questions about Satchel.

How do Workspaces, Rooms, Packs and Resources work ?

Satchel is made up of Workspaces, Rooms, Packs and Resources

Workspaces are company-level containers, here you define site-wide settings and…
What is a Pack ?

A Pack is a curated collection of information gathered from various apps and files, organized in a coherent way.

Packs are made up of…
Can I control who sees my content ?

Yes, you can set specific access permissions (roles) at both Workspace and Room levels.

At the workspace level we have Admin, Member and…
What happens to my original content in other apps and tools ?

Your original content stays in place.

Think of Satchel as a layer that sits above all the other apps and tools you use every day. Satchel does…
Can I collaborate with team members on a Pack ?

Yes. Multiple Editors can work on Packs together at the same time.

Some of the underlying tools you might use e.g. Miro, Google Docs etc.. will…
How do I invite others to my Workspace ?

Head to Workspace Settings, click the Invite tab.

Enter email address in the Workspace settings to send an invitation. The 'Workspace Role' field…
What happens when someone leaves my organization ?

Workspace owners can remove access from that person, and all permissions are automatically updated.
Is there a limit to how many Rooms and Packs I can create ?

You can create as many Rooms and Packs as needed within your Workspace. There is no limit.
Can I update a Pack after publishing ?

Yes, Editors can update published Packs.

You can re-publish packs at any time which will let everyone in the Room know about changes.

…
How long does my content stay available ?

Content remains available as long as your account is active and the original sources are accessible.
Can I archive old Packs ?

Yes, Packs can be archived. Once a Pack is archived only Owners and Editors will be able to see the pack.
What browsers are supported ?

All modern browsers are supported including Chrome, Firefox, Safari, and Edge.
What happens if one of my Saas apps is down ?

Satchel will indicate which resources are temporarily unavailable while maintaining access to other content.

We check on URL resources (…
How can I track if people are viewing my Packs ?

Pack analytics show view and engagement metrics for all the Resources in your Packs.
Which apps and tools does Satchel integrate with?'

Satchel can work with any tool that can produce a sharing link. You can also upload any type of file.

Satchel will do its best to provide…
How secure is my information in Satchel ?

We use encryption at rest on all database files and database backups, plus we use SSL (TLS) encryption on all data in transit.

Resource…
Changing Workspace Roles

The Workspace Settings >> Peopledialog lets you change the role people have within your workspace but be warned, it does come with some…